Privacy Policy
AlukaVoices LLC (“AlukaVoices,” “we,” “us,” or “our”) provides AI-powered phone assistant services for local businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Calls are recorded and transcribed
Calls answered by an AlukaVoices assistant are recorded and transcribed so the assistant can understand your request, take your order accurately, and pass it to the business's staff. You are told this at the start of every call, before any information is collected — the assistant's greeting states that you are on a recorded line. If you do not wish to be recorded, you can end the call or ask to be transferred to a person.
Information we collect
- Call information. When you call a business that uses an AlukaVoices assistant, we process the contents of the call in order to answer questions, take orders, and hand the call to the business's staff. This may include your name, phone number, and the details of your order or request.
- Contact information. If you agree to receive text messages, we store your name and phone number together with a record of what you agreed to.
- Website contact. If you email us, we receive your email address and the contents of your message.
We do not use cookies, analytics, advertising trackers, or third-party scripts on this website.
How we use information
- To operate the phone assistant: answering calls, taking and confirming orders, and passing calls and order details to the business you called.
- To send text messages you have agreed to receive — order confirmations, and, where you separately and expressly consented, occasional offers from the business you called.
- To operate, maintain, and improve our services.
Text messaging and consent
We only send text messages to people who have agreed to receive them. During the call the assistant asks two separate questions — one about an order confirmation, one about occasional offers — and records each answer independently. Agreeing to one is never treated as agreeing to the other.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, which ends both order confirmations and offers, and you can reply HELP for help. See our SMS Terms & Conditions for full details.
Sharing of information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
We share information only as follows:
- With the business you called, so it can fulfill your order or request;
- With service providers that help us operate the service (such as telephone, speech, and hosting providers), who may process data only on our behalf and under contract;
- When required by law.
We do not sell personal information.
Data retention
We retain information only as long as needed to provide the service and meet legal obligations. You may request deletion of your information at any time using the contact below.
Your choices
- Ask to speak to a person at any point during a call.
- Decline text messages, or reply STOP at any time to end them.
- Request a copy or deletion of the information we hold about you, using the contact below.
Security
We use reasonable technical and organizational measures to protect the information we process, including encryption of data in transit and access controls on the systems that store customer records.
Children
Our services are not directed to children under 13, and we do not knowingly collect information from them.
Changes
We may update this policy from time to time. The “Last updated” date above reflects the latest version.
Contact us
AlukaVoices LLC — Enfield, Connecticut
Email: hassan@alukavoices.com or mahdi@alukavoices.com