SMS Terms & Conditions
1. Program description
AlukaVoices LLC operates AI phone assistants on behalf of local businesses. When you call a participating business and place an order or make a request, you may be offered text messages. Messages you may receive include:
- Order confirmations and updates — a confirmation of the order you placed by phone;
- Service messages — for example, your order details delivered to the business's staff;
- Promotional messages — occasional offers from the business you called, sent only if you separately and expressly agreed to receive them.
2. How you opt in
You opt in verbally during a phone call. The assistant asks two separate questions and waits for your answer to each:
“Want a text confirmation of your order? That's one text per order.”
“And want occasional deals and offers from [the business]? That's about two texts a month.”
If you say yes to either question, the assistant then tells you once: “Message and data rates may apply — reply STOP to opt out, or HELP for help.”
These are two different permissions. Agreeing to an order confirmation is not agreement to receive offers, and agreeing to offers is not agreement to order confirmations. Each answer is recorded separately, together with your order. Consent to receive messages is not a condition of any purchase.
3. Message frequency
Order confirmations are typically one text per order you place. Promotional messages, if you agreed to receive them, are approximately two per month. Frequency may vary with your interactions.
4. Fees
Message and data rates may apply according to your mobile carrier plan. AlukaVoices does not charge you for messages.
5. Opting out
You can cancel at any time by replying STOP to any message. After you send STOP, you will receive one final message confirming that you have been unsubscribed, and no further messages will be sent.
STOP ends both types of message — order confirmations and promotional offers — not just the one you last received. To receive messages again, you can opt in on a future call.
6. Help
Reply HELP to any message for help, or contact us at hassan@alukavoices.com.
7. Privacy
Your information is handled according to our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
8. Carriers
Carriers are not liable for delayed or undelivered messages. Supported carriers may vary.
9. Contact
AlukaVoices LLC — Enfield, Connecticut
Email: hassan@alukavoices.com or mahdi@alukavoices.com